Why Mountainland Covers
Wasatch offers a commitment to a truly custom cover
Do I really need custom-fit window well covers?
Most people assume that window wells are all standard sizes and therefore buying a custom-fit window well cover is overkill. We understand. We thought the same thing 15 years ago when we started building covers. Unfortunately, once you anchor a window well to a house and backfill the yard for landscaping, the window well will naturally bow and bend under the resulting pressure. This process changes the shape of every window well so that in reality no two wells are alike.
Some competitors call their covers ‘custom-fit’ when in reality are not. A true custom-fit cover will fit snugly on the inside lip of the window well. Admittedly, this true custom inner fit is difficult to consistently accomplish so we understand why our competitors don’t even try.
Getting a cover to fit properly on the inside lip of a window well is a painstaking process. First, precise measurements are needed to create a template of the window well. It then takes a repeatable and consistent manufacturing process with very little tolerance to re-create a cover to perfectly match the template.
On the other hand, it is much easier to build a cover to approximate the window well while allowing it to hang several inches over the edge. Only rudimentary measurements are needed for this style of cover since the cover doesn’t really have to fit. Our competitors choose this less arduous route to build their ‘custom’ covers. Their pseudo-custom covers sort of fit and look ok. However, we don’t think their finished product compares to our true custom-fit cover that fits on the inside of the well.
Everything was great and a seamless experience. I didn’t have to be there for measuring or install and the cover fits perfect. Very fair price as well. I would recommend to anyone. Just need to have the expectation that from measure to install was 5 weeks for me, but that’s what they said it would be (4-6 weeks). I called in for an update at one point and they got right back to me with answers on progress. Solid job on all points of contact.
This was seriously the easiest, least invasive, home improvement project I’ve ever done. We needed a cover for one of our egress windows so I called their office to get the process started. The lady on the phone was very nice and explained my options. After picking which one I wanted, they just ran with it. I wasn’t required to be home for any of it which was nice. They stayed in touch mostly through text (which was SO nice and easy). They came when they said they would and the cover looks great. I couldn’t have asked for an easier process.
One custom window well did not fit exactly, and the installer said he would have it made exactly to fit. We were not charged until the work was completed to specifications, and a follow-up phone call was made to assure we were satisfied. I consider this excellent customer service, and the product was as good as advertised.