Frequently Asked Questions

You’ve got questions about our window well covers and accessories. We have answers.

How much weight can Mountainland Covers hold?

Both our clear and steel covers can hold up to 400 lbs.

How are the covers fixed to the window well?

Building code states that the covers have to be completely removable. Our covers lay on top of and inside the well.

Are all window well covers a standard size and shape?

We have come to find that each window well is slightly different in size or shape. Because of this, we provide custom window well covers in order to ensure the cover fits exactly to the size and shape of the well.

Can I just come pick the covers up?

Because we are completely custom and make our covers fit exactly to your window well we don’t have covers in stock.

Does the $100.00 deposit go toward the total?

The deposit does go toward the balance of the covers.

Can I choose the color of paint?

We only offer classic black paint but you can spray paint them any color you would like once they have been installed. By doing so, it does void your warranty on the paint.

How thick is the polycarbonate?

Lexan is about 0.155 inches thick.

What if I need my covers installed sooner than the expected turnaround time.

We would be happy to install them sooner. In order to do this, we ask for an additional $150 to put a priority rush on your order.

How long does it take for installation?

From the day we do measurements and templates, it typically takes about 2-3 weeks for installation.

What type of paint is used for Mountainland Window Well Covers and accessories?

We use a proprietary 2 stage dipping process in a polyurethane enamel and it gets heat dried for 20 minutes and dipped again and cured for 48 hours. By doing this you will get a nice finish that will prevent rust because the paint gets into the cracks and crevices. We offer a lifetime structural AND paint warranty on all of our covers.

Why choose Mountainland?

Mountainland Window Well Covers are completely custom so the well cover fits exactly to the size and shape of your well. We also are the only company that uses that uses a state-of-the-art laser measuring system, providing snug fit while still allowing them to be removed them easily.

How do I get an estimate?

We are proud to be one of the few if not only window well cover manufacturers in Colorado that doesn’t do estimates or pricing. Because of 17+ years of experience, we are able to charge one price for all our covers. So the price you see on our website is what you can expect for pricing (up to 7 feet in width).

Is the deposit refundable?

The deposit is refundable up until the day before templating

Can a child remove the covers in the case of an emergency?

If the child is able to remove a screen or open a window, he/she can get our covers off.

Is there a warranty on the covers?

We offer a lifetime structural and paint warranty! The paint warranty specifically covers flaking, peeling, or the paint naturally falling off. It does not cover against scratches or chips.

What material is used for the plastic covers?

Our clear covers are made out of a Polycarbonate Lexan® material made by GE.

Do you travel to service Fort Collins, Fountain, & Loveland area?

We do service those areas; however, we require a travel fee and need a full route to go there.

If I place my order by the end of the month will I still get the sale price?

As long as the order is placed by the last day of the month we will honor the sale price for you.

My window sits higher than the well itself is that going to cause a problem?

We deal with this situation often, and it will not create a problem. Since the window sits higher than the well itself, there will be a gap between the cover and the window. We recommend what we call a backing if you want a clear cover. Our technician will measure the backing when they come to take measurements for the cover. If you want a steel cover, we offer an inset (pricing depends on size).

How does the payment process work?

$100 Deposit: To initiate the process, only a $100 deposit is required. This deposit is entirely refundable until we visit your home to measure your window wells.

50% Balance Due: After we’ve measured your window wells and discussed your specific requirements, a 50% payment of the remaining total balance will be charged. This step ensures that your customized window well covers are on their way to being crafted with precision.

Completion and Final Payment: Once we return to your home to install the window well covers, the remaining balance will be charged.

What about security?

You can add a lockdown to the cover to prevent anyone from lifting it from outside the home. In case of an emergency, you can remove the cover from the inside using the emergency release.

How much light does the clear covers let in?

Clear covers will allow 90% of natural light.

Does the clear cover allow airflow?

The clear covers will limit the airflow.

What type of material are your steel covers made of?

Our steel cover is made out of a expanded metal and angle iron.

Is there a discount for ordering more than 1 window well cover?

We offer a neighborhood discount if it is over 20 covers.

Do I need to be home at the time of template or installation?

As long as the technician has access to the window wells you do not have to be home.

How do I know what wells need ladders?

If it is a finished room or basement it needs a ladder for emergency escape.

How do I know if I need covers?

If the well is within 3 feet of a walkway it needs a cover.

Do the clear covers yellow over time?

No, they don’t. However, they do need a little more upkeep and maintenance than the steel.

How much light does the steel covers let in?

Steel covers will allow 85% of natural light.

Can the clear covers create mold in the window wells?

No, we leave a small gap on the back of the cover for ventilation so mold and mildew cannot produce.

Will the clear covers keep all of the water out?

They are not 100% waterproof but they will keep the majority of the water out of your wells.

What is the benefit to having the clear opposed to the steel?

The clear covers will keep debris, leaves, and water out of your window wells whereas the steel won’t as much.

All Mountainland Covers come with a lifetime structural guarantee!