Frequently Asked Questions
You’ve got questions about our window well covers and accessories. We have answers.
How much weight can Mountainland Covers hold?
Both our clear and steel covers can hold up to 400 lbs.
How are the covers fixed to the window well?
Building code states that the covers have to be completely removable. Our covers lay on top of and inside the well.
Are all window well covers a standard size and shape?
We have come to find that each window well is slightly different in size or shape. Because of this, we provide custom window well covers in order to ensure the cover fits exactly to the size and shape of the well.
Can I just come pick the covers up?
Because we are completely custom and make our covers fit exactly to your window well we don’t have covers in stock.
Does the $50.00 deposit go toward the total?
The deposit does go toward the balance of the covers once they have been installed.
Can I choose the color of paint?
We only offer classic black paint but you can spray paint them any color you would like once they have been installed. By doing so, it does void your warranty on the paint.
How thick is the polycarbonate?
Lexan is about 0.155 inches thick.
What if I need my covers installed sooner than 3 weeks?
We would be happy to install them sooner. In order to do this, we ask for an additional $50 to put a priority rush on your order.
How long does it take for installation?
From the day we do measurements and templates, it typically takes about 2-3 weeks for installation.
What type of paint is used for Mountainland Window Well Covers and accessories?
We use a proprietary 2 stage dipping process in a polyurethane enamel and it gets heat dried for 20 minutes and dipped again and cured for 48 hours. By doing this you will get a nice finish that will prevent rust because the paint gets into the cracks and crevices.
Why choose Mountainland?
Mountainland Window Well Covers are completely custom so the well cover fits exactly to the size and shape of your well. We also are the only company that uses the inner fit system; meaning the lip of the cover sits on the inside of the well giving the cover a nice snug fit while still allowing them to be removed them easily.
How do I get an estimate?
Our window well covers are one price, no matter the size of your wells. So it’s easy to calculate the costs for your project. Count the number of covers you need and multiply by the price. Add in any accessories, and you’ve got it!
No other hidden or service fees.
Is the deposit refundable?
The deposit is refundable up until the day before templating
What if I want your covers but don’t live within the service area?
We would be happy to make a cover for you. First, send us some pictures of your window wells. We then will have a tech take a look at them and give you a call to walk you through how to make a template. After you bring us the template, we will build the cover and let you know once it is complete for you to pick it up.
Can a child remove the covers in the case of an emergency?
If the child is able to remove a screen or open a window, he/she can get our covers off.
Is there a warranty on the covers?
We offer a lifetime structural warranty and a 1-year paint warranty. We do not cover scratches or chips.
What material is used for the plastic covers?
Our clear covers are made out of a Polycarbonate Lexan® material made by GE.
Do you travel to service Heber, Logan, Tooele area?
We do service those areas, however, we do require a $50.00 travel fee and we have to have a full route to go there.
If I place my order by the end of the month will I still get the sale price?
As long as the order is placed by the last day of the month we will honor the sale price for you.
My window sits higher than the well itself is that going to cause a problem?
We deal with this situation often and it will not create a problem. Since the window sits higher than the well itself, there will be a gap between the cover and the window. We recommend what we call a backing if you are wanting a clear cover. It is $8.00/ Square feet and the tech will measure for that when he measures for the cover. If you are wanting a steel cover, we offer an inset and it is an additional $30.00.
How do I take care of the final payment?
We run the card on file that you used for your deposit the day after the covers have been installed
What about security?
You can add a lockdown to the cover for an additional $45 to prevent anyone from lifting the cover from the outside of the home. In the case of an emergency, you can remove the cover from the inside using the emergency release.
How much light does the clear covers let in?
Clear covers will allow 90% of natural light.
Does the clear cover allow airflow?
The clear covers will limit the airflow.
What type of material are your steel covers made of?
Our steel cover is made out of a expanded metal and angle iron.
Is there a discount for ordering more than 1 window well cover?
We offer a neighborhood discount if it is over 20 covers.
Do I need to be home at the time of template or installation?
As long as the technician has access to the window wells you do not have to be home.
How do I know what wells need ladders?
If it is a finished room or basement it needs a ladder for emergency escape.
How do I know if I need covers?
If the well is within 3 feet of a walkway it needs a cover.
Do the clear covers yellow over time?
No, they don’t. However, they do need a little more upkeep and maintenance than the steel.
How much light does the steel covers let in?
Steel covers will allow 85% of natural light.
Can the clear covers create mold in the window wells?
No, we leave a small gap on the back of the cover for ventilation so mold and mildew cannot produce.
Will the clear covers keep all of the water out?
They are not 100% waterproof but they will keep the majority of the water out of your wells.
What is the benefit to having the clear opposed to the steel?
The clear covers will keep debris, leaves, and water out of your window wells whereas the steel won’t as much.
All Mountainland Covers come with a lifetime structural guarantee!