Frequently Asked QuestionsYou've got questions about our window well covers and accessories. We have answers.
How much weight can Mountainland covers hold?
Both our plastic and steel covers can hold up to 400 lbs.
Does the $50.00 deposit go toward the total cost of the window well covers?
The deposit does go toward the balance of the covers once they have been installed.
How long does it take for installation?
From the day we do measurements and templates, it typically takes about 2 weeks for installation.
Is the deposit refundable?
The deposit is refundable up until the day before templating
What kind of material are the plastic covers?
Our clear covers are made out of a Polycarbonate Lexan® material made by General Electric.
Are the well covers secure?
If you don’t want an unwanted guest, you can add a lockdown to the cover for an additional $45 to prevent anyone from lifting the cover from the outside of the home. In the case of an emergency, you can remove the cover from the inside using the emergency release.
Is there a discount for ordering more than one window well cover?
We offer a neighborhood discount if it is over 20 covers.
Do the clear covers yellow over time?
They do not turn yellow. However, they will require more upkeep than the steel covers.
What is the benefit of having the clear cover compared to the steel?
The clear covers will keep debris, leaves, and water out as the steel will allow more air flow to the window.
How are the covers connected to the window well?
Our covers lay on top of and inside the well. Building codes require that the covers be removable.
Am I able to choose the color of the paint?
Unfortunately, we only offer classic black paint, but you can spray paint them any color you would like once they are installed. Be aware that by doing so, it does void your warranty on the original paint.
What type of paint is used for Mountainland window well covers and accessories?
We use a polyurethane enamel that goes through a proprietary 2 stage dipping process and then gets heat dried for 20 minutes and dipped again and cured for 48 hours. This process will give you a beautiful finish that will prevent rust by sealing all the tiny crevices.
What if I want your covers but don’t live within the service area?
We would be happy to make a cover for you. To do so, first, send us some pictures of your window wells. We then will have a tech take a look at them and give you a call to walk you through how to make a template. After you bring us the template, we will build the cover and let you know once it is complete for you to pick it up.
If I place my order by the end of the month will I still get the sale price?
As long as the order is placed by the last day of the month we will honor the sale price.
How much light does the clear cover let in?
Clear covers will allow 90% of natural light.
Do I need to be home at the time of measurement or installation?
You will not need to be home as long as the technician can access the window well.
How much light does the steel covers let in?
Steel covers will allow 85% of natural light.
Are all window well covers made to a standard size and shape?
While not all wells are the same size or shape, we provide custom window well covers to ensure the cover fits precisely to the size and shape of the well.
How thick is the polycarbonate cover?
It is about 0.155 inches thick.
Why choose Mountainland?
Mountainland Window Well Covers are completely custom so the well cover fits exactly to the size and shape of your well. We also are the only company that uses the inner fit system; meaning the lip of the cover sits on the inside of the well giving the cover a nice snug fit while still allowing them to be removed them easily.
In the case of an emergency, can a child remove the covers?
If the child has the ability to remove a screen cover on a window, they will be able to remove our covers.
Will it cause a problem if my window sits above the well?
This kind of situation will not cause a problem. Since the window sits higher than the well itself, there will be a gap between the cover and the window. We recommend what we call a backing if you are wanting a clear cover. It is $8.00/ Square feet and the tech will measure for that when he measures for the cover. If you are wanting a steel cover, we offer an inset and it is an additional $30.00.
Does the clear cover allow airflow?
Limited airflow is available with the clear/plastic cover.
How do I know what wells need ladders?
Finished rooms or basements will need a ladder for an emergency escape.
Do the clear covers create mold in the window wells?
No, we leave a small gap on the back of the cover for ventilation to inhibit mold and mildew.
Can I just come pick the covers up?
Because we make our window wells completely custom, we do not have any in stock for pick up.
What if I need a quicker installation of the covers that is sooner than two weeks?
We would be happy to install them sooner. To do this, we would require another $50 to set up a rush installment.
How do I get an estimate?
Get an immediate estimate! Our custom steel covers are originally $369 and they are on sale right now for $259 and our clear polycarbonate covers are originally $429 and they are on sale right now for $299.
Is there a warranty on the covers?
We offer a lifetime structural warranty and a 1-year paint warranty. We do not, however, cover scratches or chips.
How do I take care of the final payment?
We will run the card on file that you used for your deposit one day after the covers have been installed.
What type of material are the steel covers made of?
Our steel covers are made out of expanded metal and angle iron.
How do I know if I need window well covers?
If the well is within 3 feet of a walkway, it needs a cover.
Will the clear covers keep all of the water out?
They will keep a majority of the water out, but it is not 100% waterproof.
Colorado's BEST Window Well Covers!
Lifetime Structural Guarantee on all Mountainland Window Well Covers!